Frequently Asked Questions
We've compiled some of the most common questions we receive to help you better understand what Neat'n Shiny is all about. Whether you're curious about our services, safety measures, or booking process, you'll find the answers here!
How long have we been in business?
Neat'n Shiny has proudly been serving the Selwyn area for a year, providing high-quality cleaning services with a focus on safety and customer satisfaction. We’re excited to continue growing and supporting our community!
Do we bring our own equipment and supplies?
Yes, we bring all our own equipment and cleaning supplies. Our team uses high-quality, eco-friendly cleaning agents to ensure your property is cleaned safely and efficiently without you needing to provide anything.
What do you love most about your job?
What I love most about my job is seeing the satisfaction on our clients' faces when their spaces are sparkling clean. Knowing that we’re not only providing a spotless environment but also using safe, eco-friendly products that protect their homes and businesses makes it even more rewarding!
What inspired you to start your own business?
I was inspired to start Neat'n Shiny because I wanted to offer a cleaning service that not only delivers excellent results but also prioritizes safety and environmental care. I saw the need for a service that uses less-harmful products and thoughtful cleaning processes, ensuring both properties and the environment are well taken care of. Plus, it’s incredibly fulfilling to build something from the ground up and support my community!
Why should you choose Neatn Shiny?
You should choose Neat'n Shiny because we prioritize both quality and care. We use eco-friendly, less-harmful cleaning products that protect your property, ensuring a safe and thorough clean every time. Our commitment to excellent customer service, attention to detail, and customizable cleaning plans sets us apart. We treat your space as if it were our own, providing reliable, high-quality results you can trust!
What changes we have made to keep you safe from Covid-19?
At Neat'n Shiny, we’ve implemented several measures to keep our customers safe from Covid-19. Our team follows strict hygiene protocols. We also disinfect high-touch surfaces and use eco-friendly, anti-bacterial cleaning agents. Additionally, we ensure social distancing where possible and offer contactless booking and payment options to minimize any physical contact. Your safety is our top priority!
Can you accommodate specific cleaning requests?
Absolutely! We pride ourselves on our flexibility and ability to accommodate specific cleaning requests. Whether you need special attention to certain areas, prefer specific cleaning products, or have unique instructions, just let us know. Our goal is to provide a personalized service that meets your expectations!
"Neat'n Shiny, led by Katy Sullivan, has been an invaluable service since our recent move. Katy consistently delivers top-notch cleaning with a personal touch that makes a real difference in our home. Her attention to detail, reliability, and friendly nature set her apart from other cleaning services we've used in the past. Our home always looks immaculate, and we genuinely appreciate the consistent quality of her work. I highly commend Katy and Neat'n Shiny to anyone looking for a professional and personalised house cleaning service"
- Daniel
